We undertake emergency and non-emergency work.

Our Reviews

Our Latest Google Reviews

Josh Roberts
10:53 08 May 18
We had a bit of a plumbing emergency at a rented property of ours where we were in need of an emergency plumber. I rang very late at night and got given a very quick and helpful response, identifying the issue and coming to fix it within 24 hours. Great service, very fast turn-around with reasonable rates! Highly recommended
Chris Scott
22:31 14 Feb 18
Incredible customer service. I rang them on a Sunday afternoon and after a talk and sending some photos he helped me resolve it over the phone. Trust means so much nowadays, I will only use act direct from now on. It's on my speed dial!
Andrew Hargreaves
09:10 17 Mar 18
Always reliable and an exceptional attention to detail and care for your property. Keeps you informed and up to date. Jolly nice chap too.
Stephen Hinton
12:51 25 Feb 18
Excellent customer service. We had an emergency, Zul turned up within 30 minutes, quickly boarded up a broken window. He then returned a few days later to fit the new pane which he had ordered. A lovely polite man who we would unreservedly recommend.
Lucy Johnston
09:49 11 Mar 18
locksmith He came to my new home to give an estimate of what I wanted to do. We did a majority of the work the first visit but I decided to order a custom lock with a keypad which he ordered for me and then returned to install. He's not only pleasant he's also very professional, reliable and super knowledgeable about locksmith.I would HIGHLY recommended Act Direct Ltd for anyone looking for a great Locksmith. I will use Act Direct Ltd again for any future locksmith needs. Thanks Act Driect Ltd.
Peter Knibbs
20:34 11 Jun 18
Fantastic service. Visited same day as call, and got the job done same day. Friendly service too. Would recommend to others.
kayleigh proud
13:14 23 Jun 18
Locksmith : Emergency call out, was here within an hour as quoted. Friendly and professional did a brilliant job and actually went a little further and fixed an issue with the door for us too! Very happy! :)
Casey Capewell
20:49 22 Jun 18
Locked myself out of my top floor flat, not only did this guy rip his hands apart to let me in but climbed up 4 floors outside with a ladder to enter a window, just so I didn't need to replace the lock. Absolute hero and Saviour
Steve Williams
11:22 14 Sep 18
Zul was helpful in sorting out issues quickly and responded to calls and texts out of hours. Job was done quickly and cleaned up the affected area afterwords. Would recommend.
ian mckie
17:52 16 Sep 18
I would strongly recommend ACT Direct. Rang them on a Saturday when so called roofers (more like “Cowboys”) left my Dad’s roof open and not waterproof with rain predicted that afternoon. Zul arrived within two hours of the call to make the roof waterproof and 30 minutes before the predicted heavy rain fell. Just to say highly professional and trustworthy (unlike the so called “roofers”)
Matt Smith
07:27 10 Oct 18
My nans house unfortunately got broken into and therefore needed the windows boarded up. I rang the chap who told me he would be a few hours, not a problem as straight away he was honest. He rang me 15 mins before attending as i requested. When he arrived which was around 9:20pm he was very chap very understanding of the situation and ensured everything that could be done about the situation was done. He was there roughly an hour, which flew by due to him being quick and efficient and i was very happy with the work completed. I believe the chaps name was zul. This was done on 3.10.18 I would reccommend anyone to use this guy if needed.
Rozy Tejrar
17:45 12 Oct 18
Has a diverse range of skills from roofing, plumbing, carpentry, locksmith. Reliable and does a great job. Have called on his services many a time and has always followed through to my satisfaction.
Kevin Wilson
16:38 12 Oct 18
Quoted a price and stuck to it.Goid worker. Real Friendly and Polite guy.Would recommend
Holly Welham
11:09 15 Oct 18
Really good service. They fixed a window in my flat that wasn’t closing properly. They were able to come the next day, fixed it quickly and gave a good price.
12:33 03 Nov 18
Excellent service. I have been using ADT for a number of years and have always been impressed by the quality of work. They were extremely helpful and flexible when we moved house recently while fitting our appliances.
Paul Engledow
20:38 04 Nov 18
Act Direct provided an excellent and professional service. They attended an emergency call out for a burst pipe and effected a secure repair in an efficient and timely manner.
Neil Milner
17:52 05 Nov 18
Thomas and Zul were excellent. Very friendly and took the time to explain what work had been completed and why. Would definitely use again. Thank you!
Carole Knight
17:45 22 Nov 18
Have used Act to change locks and always found them to be on time, efficient and cheerful. They recently came out at night for an emergency leak. The main stop tap malfunctioned and the one in the street was ceased! Thank you so much
Emily White
08:35 12 Dec 18
Tom came promptly out of hours when I knocked a radiator rearranging the furniture for the Christmas tree. The radiator sprung a leak and started flooding the living room. Tom fixed it, was quick, competent and considerate that baby was asleep upstairs. Would definitely recommend.
David Newman
10:24 21 Dec 18
We had to call Zul out after locking ourselves out of the house after midnight. Despite the time, he arrived promptly and was very reassuring, given the situation!He quickly got us into our house and re-fitted a new lock to the front door. All in all, a very professional and reasonably priced job from a friendly local business :)Will definitely recommend and use again.
Andy Wright
10:19 23 Dec 18
Had a leak in the pipe leading to the hot bath tap that was slowly but surely dripping through the floor and running down the wall in the kitchen. Called ACT on a Saturday morning (2 days before Christmas) - they were out in the same afternoon and fixed the problem very efficiently, Would definitely recommend.
Natasha Andre
22:27 14 Jan 19
I called Zul at 8:40pm to help me out after my boyfriend had locked us out. He was with me in half an hour and got us back in, in less than five minutes of him arriving and continued to change the lock. I am so very grateful for how responsive, quick, friendly and dedicated he was to helping out a customer. Despite other lock smiths on google advertising that they were a 24hour service, this was not the case. One company simply told me they would not be able to help out until the next day at the earliest. I cannot recommend Zul and his company highly enough. Their prices were also very reasonable considering the time, inconvenience and work completed. I am an extremely satisfied customer. Thank you so much
Paula Needham
21:58 16 Jan 19
Following a significant leak within our house over the Christmas period, we couldn’t be more happy with the fast and efficient response we received. Calm, reassuring, professional and above and beyond. Fabulous!
Philip Hillyard
15:18 18 Jan 19
Could not be happier with these guys. Came on the day they said (and early too) and made good a whole host of work that was left unfinished by other trades. They even hoovered up after themselves. Very efficient and very friendly. Would not hesitate to recommend.
19:49 29 Jan 19
Zul and his team are amazing. We arrived home post Christmas to find our place broken in. Zul got to us within an hour of our call and did a fabulous job of making our place as secure as possible. Great service, great chat and fair prices for emergency call outs. Highly recommend.
Elena Bocage
21:08 28 Feb 19
Really pleased with the service from ACT. I highly recommend them. Quick response, friendly and efficient service. Thank you!
Andy Lovell
14:02 04 Mar 19
Great service from ACT. Gave them a call for a lock change - they were there first thing the following morning with the correct lock all ready to be fitted. First class job finished in a matter of minutes. Highly recommended.
Carole Krakowiak
17:39 05 Mar 19
Picked Act Direct for a plumbing job by chance and very pleased with the excellent service we received. Phoned when they said they would and did the job very quickly and efficiently. Would definitely use them again.
Kate Rose
22:25 24 Mar 19
Superb service and the bathroom renovation Zule and his colleague did was fantastic. Great service and nice friendly guys. Highly recommend them.
John Wang
16:15 21 Mar 19
Arrived within an hour for an emergency and got window up and ready very quickly. Would definitely recommend this to anyone needing a repair.
Michael Clarke
19:05 26 Mar 19
Very impressed with the efficiency of Act Direct. Zul completed the work in a professional and friendly way and made things a lot easier for us. Thank you.
Tom Stray
19:23 28 Mar 19
A first class services, they came out quickly, new exactly what to do and were highly professional! It's great to have guys like this at the end of a phone.
Melissa Hazard
10:10 01 May 19
I had a problem with my cold water tank overflowing. I rang them gone 9pm last night and Tom arrived at my property 9am today. The issue has been fixed, within great time and a great price too! Also Tom was so polite and I will definitely be going back for future work I have planned on my property :)
Ian Spencer
12:44 30 May 19
Cant recommend Zul and Tom enough.An ongoing issue with a lock that had gradually become worse over time was sorted within 20 minutes, they knew exactly what the issue was, sorted everything quickly and was fairly priced.They explained everything, cleaned up before they went and even put up with our mad Puppy.Lock is now fixed, everyone in the family can now lock the door, just wish all companies were this honest.Thank you both.
SAGE the white
11:36 12 Jun 19
Zul was so responsive, efficient, helpful and also thoughtful at a time when we felt vulnerable after the burglary. He came over at 9pm and made our house secure. He seems to have a lot of experience and was reassuring. He sourced appropriate locks and when we had a problem with one he came promptly to try to resolve and then sorted the issue out with the lock manufacturer. We would use again and have recommended him to others for door and lock problems. Thanks Zul.
Ian Martin
17:28 15 Jun 19
Excellent service from Zul , absolute life saver, genuine honest service, will recommend to Friends and family.
Miss A
11:26 30 Jun 19
Following a broken window, Zul from Act Direct was easy to get hold of, and immediately visited the property to assess the situation which was very reassuring. Great and speedy communications, and a job well executed. Would happily use Act Direct's services again
Michelle Shingler
13:22 20 Aug 19
Absolutely fantastic! We had a broken pane of glass in a bedroom window. They were there within a couple of hours and did a really great job. No problem in recommending!
John Browning
11:20 22 Aug 19
Prompt, courteous and efficient. Returned calls, turned up on time and did a first class job cost as per quotation. What more could you ask for.
J carol
13:08 01 Sep 19
Amazingly efficient and prompt service replacing locks on gate and doors -can recommend without hesitation.
17:32 30 Aug 19
Top Job done quickly. Thanks Zul and Tom!
Clare Davis
18:43 02 Sep 19
Turned up earlier than expected on an emergency call out. Fixed our door, thoroughly nice guy as well!
Matt Gardner
13:51 04 Sep 19
Brilliant! Locked myself out with the key in the lock inside. They got me in to the house without damaging the lock. All this and at 10.30 at night!Highly recommend ACT Direct great service from professional, friendly staff!
Linda Tierney
21:38 04 Sep 19
Brilliant service. My front door lock broke leaving me unable to lock the door from the outside. Zul offered to come out immediately and replaced the lock. Professional, friendly and reliable company. Highly recommended
Jeremy Silverman
08:30 12 Sep 19
Highly recommended. One of the most honest and decent people I've had the pleasure to do business with. 5*****.
Sammy B
17:23 20 Sep 19
ACT were great at coming out within 20 minutes after a burst pipe. Fixed most that night but came back next day to finish the job. Tom was such a great guy, recommend them completely!
Lee Wendon
15:29 20 Sep 19
These guys are super efficient and helpful. Literally sorted my damaged window and replaced within a week and kept in touch throughout. Highly recommend this professional and friendly team!!
Robyn Perriss
19:46 22 Sep 19
Unfortunately I had a burglary at my flat in Cheltenham, but within an hour on a Saturday afternoon Zul was there and quickly boarded up my window and assisted me in clearing the glass as well. He was also able to advise in additional security aspects to help protect my property in the future. All in all a first class service that I’d highly recommend. Robyn
J Jones
09:32 04 Oct 19
Used in an emergency after a break in, amazingly helpful, arrived very quickly, made safe and secure then came back to do a proper repair and replace the glass the next working day. Kept in touch with time of arrival and kept his promises. Wonderful service! I have since used him for other non emergency work, as when you find someone good why use anyone else. Highly recommended.
Mark Duncan
22:35 05 Nov 19
Highly recommended, made safe broken glass in the front door at the weekend arriving within an hour of the call. Returned to repair the door the next week and very happy with the work.
Philip Abbey
13:23 22 Sep 19
Fixed an exterior security light with an internal switch for us. This included cabling in the loft and working round the loft insulation. Very friendly, trustworthy and did the job properly. These people turn up when they promise. This is the second time I have used ACT Direct, and will use them again.
Neil Johnston
12:44 10 Nov 19
Came at short notice and did a great job. Would definitely recommend the glazier.
Peter Tyrrell
10:14 30 Nov 19
Very impressed with the quality service provided. Punctual, efficient and nothing seemed too much trouble. We really valued the work ethic of this local company and its staff. Would definitely recommend them. We have other work they will be doing for us as a result! Thank you for everything.
russell parker
11:09 01 Dec 19
Emergency call out Sunday morning with serious leak in bathroom.Tom responded very quickly and identified problem and explained in detail what the problem was and rectified very quickly.Professional courteous and reasonably priced.Cannot fault and would recommend for future work.
Gareth Booker-Parslow
19:28 20 Dec 19
Needed somebody urgently to sort out smashed glass at my dads. Found them by Googling and they were the only company willing to put themselves out and sort out the problem in its entirety. They arrived when they said they would, took broken glass away, cleaned up after themselves and did a fantastic job. I would thoroughly recommend them and would definitely use them again. Tom likes one sugar in his tea.
Victoria Aylott
15:14 17 Dec 19
Leaking pipe at 1am!. ACT plumber arrived within 30 mins and made safe allowing subsequent daytime repairs.Excellent response. Other companies offering emergency service didn't answer the phone.
matthew charles
08:16 23 Dec 19
Sunday afternoon, front door failed on a tenanted property, zul attended when he said he would, he had the parts with him to fix it. Good price for call-out and fix. Definitely recommend.
Eleanor Maud Harvey
12:08 07 Jan 20
Brilliant service when I found myself locked out of my house on a Saturday! Someone was with me within half an hour and got me inside quickly. Great service!
Raj 4U
09:35 05 Jan 20
Zul did a fantastic job, gained entry to my house and changed the lock. Very professional, punctual and polite. I recommend him to anyone who needs a locksmith.
Gale Bowstead
22:06 11 Feb 20
Responded to very promptly. Came round when convenient. A very polite man that knew what he was talking about, didn't try and rip me off and explained everything to me without any waffle. I trusted him.
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